When the Gears Don't Work - Problem Solving I:
Improving performance - supporting and managing talent, volunteers, board members,
hired help, etc. What to do when the job's not getting done. Co-Presented with Rob Harper
When the Gears Don't Work - Problem Solving II:
Conflict management - interventions and resolutions for disagreements,
factions, and difficult or offensive individuals. How to have that difficult conversation.